Emergency
Call Center
CLIENT
Harris County
COMPLETED
2019
Designed to stay operational when everything else shuts down, this resilient facility supports emergency response teams with strength, security, and sustainability.
PROJECT DETAILS
Built to serve as a resilient and secure lifeline during crisis events, this 42,000-square-foot emergency communications center was designed with continuity and durability at its core. The facility plays a critical role in regional emergency response and public safety operations, requiring robust infrastructure capable of withstanding extreme weather events and potential security threats, including terrorist attacks.
The design incorporates three emergency backup generators—two powered by natural gas and one by diesel—ensuring uninterrupted operation for several days in the event of power loss. These redundant power systems reflect the facility’s mission-critical purpose: to remain functional when it’s needed most.
Inside, the center is equipped with 72 state-of-the-art call-taker stations supported by the latest software upgrades, enhancing efficiency and responsiveness. Thoughtfully integrated amenities—including a laundry room and sleeping quarters—support around-the-clock staff operations and wellbeing, particularly during extended emergencies. The building also achieved LEED Silver certification, underscoring a commitment to energy efficiency, sustainability, and long-term operational cost savings.
Through strategic design and engineering, this facility stands as a model for resilient infrastructure—prioritizing safety, performance, and sustainability in equal measure.
SERVICES
MEP Engineering Design
Construction Administration
SPECS
42,000 SqFt
Johnston is passionate about solving problems and creating irreplaceable value for our clients.